Need some help?
15 FH staff members are trained Mental Health First Aid responders. They act as a contact point for all members of the FH Upper Austria in matters of mental health. They are available and can be contacted at any time via email, phone, MS Teams chat, or in person.
Use the number +43-(0)1-504 8000 or the email address helpline@psycholgiehilft.at from Monday to Thursday between 09:00 and 13:00 in order to reach psychologists who give free and anonymous counselling.
The Gender and Diversity Management Conference (GDM-K) informs about support opportunities in case they are needed. You can reach the team itself at diversity@fh-ooe.at.
Support offers
Need Some Help brochure
overview over different support opportunities concerning questions and troubles in the areas of study organisation, students with disabilites, fairness, financial worries, in personal crisis as well as when experiencing violence and/or hopelessness.
Care-Line
The Care-Line of the FH OÖ is an offer for all our employees and students who are looking for support when it comes to caring obligations. You can contact the Care-Line for your own personal issues as well as for those of your family. It is free of charge and can be contacted on a daily basis (Sundays and holidays included) from 8 a.m. to 8 p.m. at the phone number +43-800-828204 if you are looking for support in the following areas:
- general questions about caring obligations
- bureaucratic obstacles
- applications for support
- caring assistance
- case management
- helpline for questions about different forms of care
- information and guidance
- crisis intervention
- house call and appointments
In the event of a personal crisis, the Emergency Aid Call “Krisenhilfe” is available at +43-738-2177 or at krisenhilfeooe.at.
The telephone counselling service can be reached at 142 free of charge.
Dual Career Service
Following an initiative by the task force Gender & Diversity of Universities Austria, the universities have formed in 2013 a network to jointly offer dual career services in Vienna, Lower Austria and Upper Austria. At the present the network is involving universities and various educational and research institutions.
- Are you a professor, postdoc or highly qualified staff member at a university or any other educational or research institution?
- Are you considering a job in Austria?
- Are you looking for a suitable job for your partner in Vienna, Lower Austria or Upper Austria?
- Do you need information about living and working in Austria?
Then you have come to the right place!
Emergency Phone Numbers
Ambulance: 144
Police: 133
Fire Brigade: 122
Euro-Emergency Number: 112 (valid in Austria, Europe and many other countries of the world)
Crisis Help Number: (+43) - (0)738/2177 or krisenhilfeooe.at
Telephone Counselling: 142
Immediate Psychiatric Hepline (24/7): (+43) - (0)1/313 30
Psychological Student Counselling Center
Help and support during challenging times - via telephone, email or in person
The Gender and Diversity Management Conference (GDM-K) informs about support opportunities in case they are needed. You can reach the team itself at diversity@fh-ooe.at.
Organization
Secretariat and lecturers
At every campus of the FH Upper Austria
Study / course management
At every campus of the FH Upper Austria
International Office
At every campus of the FH Upper Austria
▶ www.fh-ooe.at/international/ko...
ÖH Services
▶ https://oeh.fh-ooe.at/services
Migrare
Advice for people with a migration background
Phone: 0732 - 667 363
ÖH-Helpline
In case of overwhelm (due to studying), exam anxiety, psychological complaints, organizational and financial difficulties - support from trained psychotherapists
Mon: 3 - 6 p.m.
Wed: 4 - 6 p.m.
Thurs: 4 - 6 p.m.
Tel.: 01 - 585 33 33
Ombudsman's office for students
Conciliation office for study-related issues
Mon - Fri: 09 a.m. - 4 p.m.
Tel.: 0800 - 311 650
contact points in crises
Telephone counseling of the Diocese of Upper Austria
Free, anonymous advice and support for crises, challenges and acute problems
Available by phone, chat or email around the clock
(also on Sundays and public holidays)
Tel.: 142 (emergency call)
▶ www.telefonseelsorge.at
Pro Homine
Association for mental health
Offers self-help groups for depression in Linz, Steyr, Wels, Vöcklabruck, Wels and online.
▶ www.pro-homine.at
Crisis support / suicide prevention Upper Austria
For severe and acute crises, suicide prevention and personal crisis support
Available around the clock (also on Sundays and public holidays)
Regional office Linz
Tel.: 0732 - 21 77 (emergency call)
Regional office Steyr
Tel.: 07252 - 439 90
Regional office Wels
Phone: 07242 - 666 67
▶ www.krisenhilfeooe.at
Information, contact points and advice in the event of hopelessness
FH Upper Austria Internal Support
For internal problems that do not concern the study organization, but emotional challenges with teachers, students or administrative staff
E-mail: ▶ needsomehelp@fh-ooe.at
First aid for the soul
Consultation hours at all faculties of the FH Upper Austria
▶ www.fh-ooe.at/gender-diversity.../
Proges therapy centers
Free therapy - medical diagnosis and referral required
Proges psychotherapy clearing center
Phone: 0800 - 20 25 33
▶ www.proges.at/psychotherapie-c...
Ö3 - helpline
Contact point for personal emergencies such as lovesickness, bullying, depression, personal crises, strokes of fate or simply loneliness
Daily between 4 p.m. and midnight (free of charge)
Phone: 116 123
Catholic university community
Pastoral care, counseling for all life situations, events for students - open to all
Phone: 0676 - 877 635 04
E-mail: ▶ stefanie.brandstetter@dioezese-linz.at
Self-help groups Upper Austria
▶ www.selbsthilfe-ooe.at/selbsth...
EXIT-Social Counseling Centers Linzer
Phone: 0732 - 719 719
E-Mail: ▶ pszlinz.beratung@exitsozial.at
ARGE online counseling
Contact point for people with conflicts and problems in the personal and interpersonal area such as
- Marriage, partnership, family and life issues
- parenting issues
- Separation and divorce counseling
- Legal advice in family matters
- Questions relating to pregnancy, birth and family planning
- Counseling for women
- Men's counseling
Mail and individual chat counseling, anonymous, uncomplicated and free of charge
Linz Women's Health Center
Counseling and psychological help for women
Phone: 0677 - 990 204 72
E-mail: ▶ office@fgz-linz.at
Psychological student counseling (Linz)
Mon - Thu: 07:30 - 15:30
Fri: 07:30 - 13:30
Phone: 0732 - 2468 7930
E-Mail: ▶ psychol.studber@jku.at
Chat: ▶ www.studierendenberatung-onlin...
Freistadt Social Service
The "Sozialservice Freistadt" offers advice and support as a contact point (free of charge and confidential).
The Social Service helps with:
- Social issues and concerns
- Advice and help in emergency situations
- Assistance with financial overload
- Support with applications
- Issuing the social market card
- Information and referral to regional and national help services
- Referral to mobile care services
- Networking in the social sector
Tue - Fri: 08 a.m. - 1 p.m.
Phone: 0664 - 995 184 90
E-mail:▶ pregarten@sozialservice.at
Instahelp
Online counseling from experienced psychologists, anonymous, no waiting times
Costs between €49 - €69 per consultation, no minimum term, can be canceled at any time
Point
Counseling center for addiction issues (for drug addiction and illegal substances, gambling addiction, etc.)
Confidential, anonymous, free of charge
Mon and Fri: 10 am - 2 pm
Tue and Thu: 1 - 5 p.m.
Phone: 0732 - 770 89 50
E-Mail: ▶ point.linz@promenteooe.at
support in case of violence and abuse
Women's helpline against violence
Anonymous, free of charge, 24 hours
Phone: 0800 - 222 555
▶ www.frauenhelpline.at
Violence Protection Center Linz
Free of charge, confidential, with appointment
Phone: 0732 - 607 760
E-Mail: ▶ ooe@gewaltschutzzentrum.at
▶ www.gewaltschutzzentrum.at/ooe
Autonomous Austrian women's shelters
Phone: 01 / 544 08 20
▶ www.aoef.at
Women's Center Linz
Specialist advice center for relationship problems, difficult life situations, separation and divorce and all forms of violence. We support girls and women in cases of sexual violence and accompany them through criminal proceedings.
Phone: 0732 - 602 200
E-mail: ▶ hallo@frauenzentrum.at
▶ www.frauenzentrum.at
Women's counseling Wels
Please make an appointment by telephone.
Martin-Luther Platz 1/4
4600 Wels
Phone: 07242/45293
E-Mail: ▶ office@frauenberatung-wels.at
24-hour women's helpline
Anonymous, free of charge, 24 hours
Phone: 01 - 71 71 9
E-Mail: ▶ frauennotruf@wien.at
Association Spektrum - Gallneukirchen
Counseling for women, family and non-violent living.
Mon - Thu: 08:00 - 11:30 a.m.
Open meeting point and women's café
Mon: 09:30 - 11:00 a.m.
Tel.: 07235 - 659 69
Mobile: 0664 642 06 23
E-Mail: ▶ spektrum@utanet.at
▶ www.verein-spektrum.com
Center for family therapy and men's counseling
For problems in the partnership and/or in the family, professional overload, ways out of violence
Mon, Tue, Thu: 8 a.m. - 12 p.m. 1 p.m. - 4 p.m.
Wed, Fri: 08 - 12 o'clock
Phone: 0732 - 77 20 533 00
E-Mail: ▶ zentrum-fm@ooe.gv.at
▶ www.zentrum-fm.at
Help Chat
Online advice for women* and girls* affected by violence.
Free of charge and anonymous
Daily 6 - 10 p.m.
every Friday from 09 a.m. - 11 p.m.
www.haltdergewalt.at
Hotline for violent men
Hotline for men who are looking for a way out of (domestic) violence.
Tel.: 0820 - 43 92 58
▶ www.gewalt-hotline.net
Men's info
Anonymous, confidential, free of charge, 24-hour support for coping with acute conflict and crisis situations Information, advice and emergency shelters.
Phone: 0800 - 400 777
▶ www.maennerinfo.at
family counseling
Institute for Family and Youth Counseling Linz
Parenting and family counseling, psychological services, family and partner counseling, legal advice
Phone: 0732 - 7070 2700
E-Mail: ▶ inst.fjb@mag.linz.at
▶ www.linz.at/soziales/fjb.php
Pro Mente Upper Austria
Psychosocial counseling center Wels
Mon, Wed, Fri: 10 a.m. - 12 p.m.
Tue, Thu: 3 - 5 p.m.
Phone: +43 7242 66 667
E-Mail: ▶ psb.wels@promenteooe.at
▶ www.pmooe.at/unser-angebot/psy...
Family Federation Upper Austria
Anonymous and confidential
Family, couple and parenting advice, individual life crises, legal advice
Mon: 3 - 5 p.m. Wed: 5 - 6 p.m.
Phone: 0676 - 95 55 186
E-Mail: ▶ familienberatung.linz@ooe.familienbund.at
▶ https://ooe.familienbund.at/
Relationship Life Counseling of the Diocese of Linz
Phone: 0732 - 7610 3511
E-Mail: ▶ beziehungleben@dioezese-linz.at
Family counseling center Wels
Tue: 2 - 5 p.m.
Wed: 09 - 12 o'clock
Appointments must be made by telephone!
Phone: +43 7242 29586
support in case of pregnancy
Zoe
Advice on pregnancy and birth
Mon-Thu: 08 - 12 o'clock
Phone: 0732 - 778 300
E-Mail: ▶ office@zoe.at
▶ www.zoe.at
Bily
Association for youth, family and sexual counseling
Mon: 3 - 5 p.m. Wed: 11 a.m. - 1 p.m.
Thu: 12 - 2 p.m.
Phone: 0732 - 770 497
E-Mail: ▶ beratung@bily.info
▶ www.bily.info
Pregnancy counseling
Phone: 0732 - 761 034 18
E-Mail: ▶ aktion.leben@dioezese-linz.at
▶ www.aktionleben.at/ooe
Association for single parents
Mon: 08 am - 12 pm and 1 pm - 3 pm
Tue: 08 - 12 o'clock and 13 - 15 o'clock
Phone: 0732 - 654 270
Online counseling - appointments possible daily (Mon - Fri)
E-Mail: ▶ beratung@alleinerziehend.at
▶ www.alleinerziehend.at
support for (trans) identity and sexuality
Hosi Linz
Homosexual Initiative Linz - The lesbian and gay movement in Upper Austria
Counseling for lesbians, gays and transgender people and their relatives. The association offers educational work, workshops and seminars on the subject of (homo)sexuality.
Tel.: 0732 - 770 497
▶ www.hosilinz.at/beratung
Bily
Contact point for trans identity, physicality, sexuality and partnership
Mon: 3 - 5 p.m.
Wed: 11 am - 1 pm
Thu: 12 - 2 p.m.
Phone: 0732 - 770 497
E-Mail: ▶ beratung@bily.info
▶ www.bily.info
contact points in case of discriminization
Members of the FH Upper Austria Gender and Diversity Management Conference
At least 2 contact persons at each faculty
E-mail: ▶ diversity@fh-ooe.at
▶ www.fh-ooe.at/gender-diversity
Equal Treatment Ombudsperson
Personal consultation appointment and free consultation (also with translation service)
Mon - Thu: 09 a.m. - 3 p.m. Fri: 09 a.m. - 12 p.m.
Tel.: 0800 - 206 119 (general hotline)
Tel.: 0732 - 783 877 (regional office Upper Austria)
E-Mail: ▶ gaw@bka.gv.at
▶ www.gleichbehandlungsanwaltschaft.at
support for disabilities
Care-line of the FH Upper Austria
Exclusive advice service for care and support issues
Daily between 8 a.m. and 8 p.m. (also on Sundays and public holidays)
Phone: 0800 82 82 04
Barrier-free studying and study support for students
Institute for Integrated Studies - Service and Support Center
Phone: 0732 246 837 57
E-mail: ▶ integriert-studieren@jku.at
▶ www.jku.at/institut-integriert-studieren/
▶ www.uni.at/studium/studieren-mit-behinderung
counseling for financial crises
ÖH Department for Social Policy
The Social Department of the Federal Representation of the ÖH informs, advises and intervenes free of charge to improve the social situation of students.
Tel.: 01 - 310 88 80 - 43 or -40
E-mail: ▶ sozial@oeh.ac.at
Social Services Freistadt
Tue - Fri: 08 a.m. - 1 p.m.
Phone: 0664 - 995 184 90
E-Mail: ▶ pregarten@sozialservice.at
Help in emergencies - Volkshilfe
Volkshilfe helps when there is suddenly not enough money to pay rent, heating and food, etc. In particularly urgent cases, one-off financial support is offered.
Phone: 0732 - 3405
E-mail: ▶ office@volkshilfe-ooe.at
▶ www.volkshilfe-ooe.at/erwachse...
Caritas social counseling
Caritas Social Counseling is a point of contact for people who find themselves in an existential emergency with counseling centers and regional consultation days. In addition to advice, it also provides financial bridging assistance.
Regional office Linz
Mon, Tue: 09 a.m. - 12 p.m. Wed: 1:30 p.m. - 4 p.m.
Thu, Fri: 09 - 12 o'clock
Tel.: 0732 - 7610 2311
Regional office Wels
Mon, Tue, Thu: 09 - 12 o'clock
Tel.: 07242 - 293 01
Regional office Steyr
Mon, Tue, Thu: 09 - 12 o'clock
Phone: 07252 - 540 30
▶ www.caritas-linz.at/hilfe-ange...
Debt counseling Upper Austria
Strictly confidential, discreet and free advice
Regional office Linz
Phone: 0732 - 77 55 11
E-Mail: ▶ linz@schuldnerberatung.at
Regional office Steyr
Phone: 07252 - 52 31 0
E-Mail: ▶ steyr@schuldnerberatung.at
Regional office Wels
Phone: 07242 - 77 55 1
E-Mail: ▶ wels@schuldnerberatung.at
financial support and scholarships
Study grant
Contact by phone or via online form
Mon, Tue and Thu: 09 - 12 o'clock
Phone: 0732 - 66 40 31
▶ www.stipendium.at/stipendien/s...
Housing allowance - Upper Austria
Advice and preliminary discussion on the application can take place in person or by telephone.
Tel.: 0732 - 77 20 141 40
E-mail: ▶ wo.post@ooe.gv.at
▶ www.land-oberoesterreich.gv.at...
Family benefits
Parents are granted family allowance for children, regardless of their employment or income.
▶www.oesterreich.gv.at/themen/s...
Scholarships
Information on merit, support, international, mobility, language, degree and self-support scholarships
▶ www.oesterreich.gv.at/themen/b... neue_medien/universitaet/2/Seite.160807.html
Active Pass City of Linz
The Aktivpass of the City of Linz supports low-income Linzers by offering discounts at numerous facilities.
Phone: 0732 - 7070 0
E-Mail: ▶ info@mag.linz.at
▶ www.linz.at/serviceguide/viewc...
Active Pass City of Leonding
The Aktivpass of the city of Leonding supports people on lower incomes with numerous discounts in Leonding and the Linzer Linien.
Phone: 0732 - 68 78 0
E-Mail: ▶ sozial@leonding.at
▶ www.leonding.at/leben-freizeit...
Hunger for art and culture
The culture pass gives socially disadvantaged people free admission to numerous cultural institutions.
▶ www.hungeraufkunstundkultur.at
▶ https://www.sozialplattform.at...
ÖH Mensa bonus
▶ https://oeh.fh-ooe.at/services...
ÖH Social Fund
The Federal ÖH offers support for students in social need.
▶ https://oeh.fh-ooe.at/services...
ÖH legal advice
ÖH legal advice, start-up/founder advice, consumer protection, employee protection, data protection, housing and tenancy law.
Anonymous report to the GDM-C
Your concern will always be treated confidentially.