Need some help?

Ambulance: 144

Police: 133

Fire Brigade: 122

Euro-Emergency Number: 112 (valid in Austria, Europe and many other countries of the world)

Crisis Help Number: (+43) - (0)738/2177 or krisenhilfeooe.at

Telephone Counselling: 142

Immediate Psychiatric Hepline (24/7): (+43) - (0)1/313 30

Advice and Help with suicide risk: (+43)  (0)810-977155

Social Psychiatric Emergency Service: (+43)  (0)7-3108779

Amike-Telephone (intercultural psychological emergency aid for refugees and migrants, Mo - Fr 10-13, 17-17:30): 01/343 0101

Expatica – Information on Mental Health and Addiction in Austria 

▶ https://www.expatica.com/at/healthcare/healthcare-services/austria-mental-health-109300/#drugs  

Find an Alcoholics Anonymous (A.A.) meeting near you (meetings in English) 

▶ https://www.aavienna.com/  

General Information and Resources for Rehabilitation Centers in Austria 

▶ https://goeg.at/Oesterreichischer_Suchthilfekompass  

Helpline ÖH FH Oberösterreich 

▶ https://oeh.fh-ooe.at/en/services/translate-to-english-helpline  

Information about the Austrian Addiction Prevention Strategy 

Information and Prevention Resources about Drug Usage in the EU 

▶ https://www.euda.europa.eu/publications/health-and-social-responses-a-european-guide_en  

Telephone counseling of the Diocese of Upper Austria

Free, anonymous advice and support for crises, challenges and acute problems

Available by phone, chat or email around the clock

(also on Sundays and public holidays)

Tel.: 142 (emergency call)

▶ Telefonseelsorge Österreich - Notruf 142

Gesund aus der Krise

Single and group counselling for children, teens and young adults
 

▶Gesund aus der Krise - Gesund aus der Krise

Crisis support / suicide prevention Upper Austria

For severe and acute crises, suicide prevention and personal crisis support

Available around the clock (also on Sundays and public holidays)

Regional office Linz

Tel.: 0732 - 21 77 (emergency call)

Regional office Steyr

Tel.: 07252 - 439 90

Regional office Wels

Phone: 07242 - 666 67

▶ STARTSEITE - Krisenhilfe OOE

Information for students with disabilities at FH OÖ

FH-internal support offers, application for divergent examination methods
 

▶ FH OÖ | Students with Disabilities, Physical Impairments or Chronic…


 

Barrier-free studying and study support for students

Institute for Integrated Studies - Service and Support Center

Phone: 0732 246 837 57

E-mail: ▶ integriert-studieren@jku.at

▶ www.jku.at/institut-integriert-studieren/ 

▶ www.uni.at/studium/studieren-mit-behinderung

Support offers WU Vienna

▶ Weitere Anlaufstellen und Unterstützungsmöglichkeiten - BeAble: Ungehindert Studieren! - Förderprogramme (wu.ac.at)

Support programs for people with disabilities

▶myAbility Talent Programm | Karriereportal myAbility.jobs

Linz Women's Health Center

Kaplanhofstraße 1, 4020 Linz: “When eating becomes a problem”:

Every Wednesday, a small group of young women meet and discuss various topics related to eating.

Registration and further information: 0664-3985003

beratung@fgz-linz.at 

www.fgz-linz.at 

Members of the FH Upper Austria Gender and Diversity Management Conference

At least 2 contact persons at each faculty

E-mail: ▶ diversity@fh-ooe.at

In case of discrimination in lectures, please refer to your head of studies. If you can't come to an agreement, the next instance to contact is the collegium. Further information can be found in paragraph Abschnitt 10 – Beschwerden in studentischen Angelegenheiten an der FH OÖ.

The GDM-C can be contacted in any case.

▶ www.fh-ooe.at/gender-diversity

Equal Treatment Ombudsperson

Personal consultation appointment and free consultation (also with translation service)

Mon - Thu: 09 a.m. - 3 p.m. Fri: 09 a.m. - 12 p.m.

Tel.: 0800 - 206 119 (general hotline)

Tel.: 0732 - 783 877 (regional office Upper Austria)

E-Mail: ▶ gaw@bka.gv.at

▶ www.gleichbehandlungsanwaltschaft.at

Unfair treatment in courses

For students who feel they have been treated unfairly in courses or exams, the first point of contact is the respective head of study program. If no agreement/solution can be reached there, the faculty can be contacted. The relevant regulations can be found here.

Familiy Counceling Austria 

▶ www.familienberatung.gv.at

Institute for Family and Youth Counseling Linz

Parenting and family counseling, psychological services, family and partner counseling, legal advice

Phone: 0732 - 7070 2700

E-Mail: ▶ inst.fjb@mag.linz.at

▶ www.linz.at/soziales/fjb.php

Child and Youth support (upper Austria) 

Phone: 0732 70702831

Pro Mente Upper Austria

Psychosocial counseling center Wels

Mon, Wed, Fri: 10 a.m. - 12 p.m.

Tue, Thu: 3 - 5 p.m.

Phone: +43 7242 66 667

E-Mail: ▶ psb.wels@promenteooe.at

▶ www.pmooe.at/unser-angebot/psy...

Family Federation Upper Austria

Anonymous and confidential

Family, couple and parenting advice, individual life crises, legal advice

Mon: 3 - 5 p.m. Wed: 5 - 6 p.m.

Phone: 0676 - 95 55 186

E-Mail: ▶ familienberatung.linz@ooe.familienbund.at

▶ https://ooe.familienbund.at/

Relationship Life Counseling of the Diocese of Linz

Phone: 0732 - 7610 3511

E-Mail: ▶ beziehungleben@dioezese-linz.at

▶ www.beziehungleben.at

Family counseling center Wels

Tue: 2 - 5 p.m.

Wed: 09 - 12 o'clock

Appointments must be made by telephone!

Phone: +43 7242 29586

▶ www.wels.gv.at/lebensbereiche/...

Overview of financial support

ÖH Department for Social Policy

The Social Department of the Federal Representation of the ÖH informs, advises and intervenes free of charge to improve the social situation of students.

Tel.: 01 - 310 88 80 - 43 or -40

E-mail: ▶ sozial@oeh.ac.at

▶ https://www.oeh.ac.at/en/departments/department-for-social-policy/

 

SCHULDNERHILFE OÖ

Confidential, competent and free-of-charge counseling.

Locations in Linz, Freistadt, Kirchdorf, Rohrbach & Perg

Linz office: Stockhofstraße 9, 4020 Linz

Tel.: 0732 777734

E-Mail: ▶ linz@schuldner-hilfe.at

▶ Schuldnerhilfe OÖ – Beratung, Privatkonkurs, Workshops, Schulungen

Social Services Freistadt

Tue - Fri: 08 a.m. - 1 p.m.

Phone: 0664 - 995 184 90

E-Mail: ▶ pregarten@sozialservice.at

▶ https://sozialservice.at/

Volkshilfe poverty assistance

Prerequisite: registration form Austria, monthly income 

Details: one-off payment 

Further information:  ▶ Österreichweite Armutshilfe - Volkshilfe OÖ

Caritas social counseling

Caritas Social Counseling is a point of contact for people who find themselves in an existential emergency with counseling centers and regional consultation days. In addition to advice, it also provides financial bridging assistance.

Regional office Linz: Mon, Tue: 09 a.m. - 12 p.m. ; Wed: 1:30 p.m. - 4 p.m. ; Thu, Fri: 09 - 12 o'clock ; Tel.: 0732 - 7610 2311

Regional office Wels: Mon, Tue, Thu: 09 - 12 o'clock - Tel.: 07242 - 293 01

Regional office Steyr - Mon, Tue, Thu: 09 - 12 o'clock - Phone: 07252 - 540 30

▶ Wir schaffen Hilfe: Caritas Oberösterreich (caritas-ooe.at)

Debt counseling Upper Austria

Strictly confidential, discreet and free advice

Regional office Linz - Phone: 0732 - 77 55 11

E-Mail: ▶ linz@schuldnerberatung.at

Regional office Steyr - Phone: 07252 - 52 31 0

E-Mail: ▶ steyr@schuldnerberatung.at

Regional office Wels - Phone: 07242 - 77 55 1

E-Mail: ▶ wels@schuldnerberatung.at

▶ www.ooe.schuldnerberatung.at

SOMA Social Market Volkshilfe

Freistädter Straße 56-58, 4040 Linz
Vogelweiderstraße 29, 4600 Wels

Prerequisite: registration form Linz/Wels, monthly proof of income 

Details: low-cost shopping after receiving the SOMA card 

Further information: ▶  SOMA market - Volkshilfe OÖ

Caritas CARLA Shop & Café Linz

Baumbachstraße 3 4020 Linz

Details: CARLA offers items and clothing to cheap prices. 

Further information:  ▶ CARLA - Second Hand : Caritas Oberösterreich

Volkshilfe-Shops

Wiener Straße 47 84030 Ebelsberg
Hessenplatz 11 4020 Linz
Glimpfingerstraße 48 4020 Linz
Freistädter Straße 58 4040 Linz
Peter-Behrensplatz 9 4020 Linz
Altstadt 28 4020 Linz
Franckstraße 42 4020 Linz
Linzer Straße 33 4614 Marchtrenk
Vogelweiderstraße 29 4600 Wels
Florianiweg 7 4600 Wels
Ginzkeystraße 27 4600 Wels
Schönauerstraße 34 400 Steyr
Lasberger Straße 8 4240 Freistadt

Details: sells donated goods to people of all incomes

Further information:  ▶ Volkshilfe-Shops - Volkshilfe OÖ

Rotkreuz-Market

Hauptstraße 31 4232 Hagenberg
Dinghoferstraße 60 4020 Linz
Redtenbacherstraße 3 4400 Steyr
Linzer Straße 42 4614 Marchtrenk

Requirements: 1-person household: max. €1,375, 2-person household (spouse, cohabiting partner): max. €1,950, for each dependent child living in the household: €350 (apprentices, civilian service, military service are not included) 

Details: Sale of food and goods for daily use 

Further information:  ▶ Rotkreuz-Markt – Rotes Kreuz

Second Hand

Many other items can be purchased second-hand at a reasonable price. Search on Google Maps to find stores near you or have a look on willhaben!

Further information:  ▶ Kostenlose Kleinanzeigen, Immobilien, Gebrauchtwagen, Jobs - willhaben

Study grant

Contact by phone or via online form

Mon, Tue and Thu: 09 - 12 o'clock

Phone: 0732 - 66 40 31

▶ www.stipendium.at/stipendien/s...

Housing allowance - Upper Austria

Advice and preliminary discussion on the application can take place in person or by telephone.

Tel.: 0732 - 77 20 141 40

E-mail: ▶ wo.post@ooe.gv.at

▶ www.land-oberoesterreich.gv.at...

Family benefits

Parents are granted family allowance for children, regardless of their employment or income.

▶www.oesterreich.gv.at/themen/s...

Scholarships

Information on merit, support, international, mobility, language, degree and self-support scholarships

▶ www.stipendium.at

▶ Stipendien (oesterreich.gv.at)

Active Pass City of Linz

The Aktivpass of the City of Linz supports low-income Linzers by offering discounts at numerous facilities.

Phone: 0732 - 7070 0

E-Mail: ▶ info@mag.linz.at

▶ www.linz.at/serviceguide/viewc...

Active Pass City of Leonding

The Aktivpass of the city of Leonding supports people on lower incomes with numerous discounts in Leonding and the Linzer Linien.

Phone: 0732 - 68 78 0

E-Mail: ▶ sozial@leonding.at

▶ www.leonding.at/leben-freizeit...

Hunger for art and culture

The culture pass gives socially disadvantaged people free admission to numerous cultural institutions.

▶ www.hungeraufkunstundkultur.at

▶ https://www.sozialplattform.at...

ÖH Mensa bonus

▶ https://oeh.fh-ooe.at/services...

ÖH Social Fund

The Federal ÖH offers support for students in social need.

▶ https://oeh.fh-ooe.at/services...

ÖH legal advice

ÖH legal advice, start-up/founder advice, consumer protection, employee protection, data protection, housing and tenancy law.

▶ https://oeh.fh-ooe.at/services...

Overview financial Assistances Chambor of Labor

▶  Beihilfen für Studierende | Arbeiterkammer

Consultation ÖH  Social Services Department

▶  ÖH FH Oberösterreich: Social Services Department

"mitgehn" - Support in difficult situations. We accompany you to your appointments!

Are you in a difficult situation and would like someone to accompany you to appointments with authorities or government agencies, doctors and health care facilities, schools, employers, banks, insurance companies, etc.? We will arrange for volunteers to accompany you to your appointments and provide you with reassurance. You can find all the information you need at www.diakoniewerk.at/mitgehn.

Amike-Telefon by Diakonie

Free telephone advice for people with a refugee or migrant background. Calls possible in Farsi/ Dari, Arabic, Kurdish, English, German, BKS, Russian, Turkish and Ukrainian.

▶AMIKE-Telefon - Diakonie

ARGE online counseling

Contact point for people with conflicts and problems in the personal and interpersonal area such as

- Marriage, partnership, family and life issues

- Parenting issues

- Separation and divorce counseling

- Legal advice in family matters

- Questions relating to pregnancy, birth and family planning

- Counseling for women

- Men's counseling

Mail and individual chat counseling, anonymous, uncomplicated and free of charge

▶ www.antworten.at

Catholic university community

Pastoral care, counseling for all life situations, events for students - open to all

Phone: +43 676 8776 3502

E-mail: ▶hochschulseelsorge@diozese-linz.at

▶ www.khglinz-leben.at

Instagram: ▶ @khg_linz_leben

EXIT-Social Counseling Centers Linzer

Phone: 0732 - 719 719

E-Mail: ▶ pszlinz.beratung@exitsozial.at

▶ www.exitsozial.at

FH Upper Austria Internal Support

For internal problems that do not concern the study organization, but emotional challenges with teachers, students or administrative staff

E-mail: ▶  needsomehelp@fh-ooe.at

Freistadt Social Service

The "Sozialservice Freistadt" offers advice and support as a contact point (free of charge and confidential).

The Social Service helps with:

- Social issues and concerns

- Advice and help in emergency situations

- Assistance with financial overload

- Support with applications

- Issuing the social market card

- Information and referral to regional and national help services

- Referral to mobile care services

- Networking in the social sector

Tue - Fri: 08 a.m. - 1 p.m.

Phone: 0664 - 995 184 90

E-mail: ▶ pregarten@sozialservice.at

▶ https://sozialservice.at/

Helpline for children, young people & adults 

Mon-Sat 14:00 - 18:00
Tel.: 0800-201440 

Instahelp

Online psychological therapy and counseling via video and audio calls from experienced psychologists—anonymous and without waiting times. 
In Austria, you can apply to your health insurance provider for a subsidy to cover the costs.

▶ https://instahelp.me/de/

Linz Women's Health Center

Counseling and psychological help for women

Phone: 0677 - 990 204 72

E-mail: ▶ office@fgz-linz.at

▶ www.fgz-linz.at

Mental Health First Aid

Consultation hours at all faculties of the FH Upper Austria

▶ Gender & Diversity Management Konferenz | FH OÖ (fh-ooe.at)

ÖH Helpline

The ÖH Helpline offers counseling, quickly accessible and affordable psychotherapy, as well as low-threshold access to other necessary support services. Counseling is currently available in Linz and, upon request, at the other campuses via needsomehelp@fh-ooe.at .

▶ https://www.oeh.ac.at/en/helpline/

ÖH Services

Consulting service, helpline, personal coaching,..

▶ ÖH FH Oberösterreich: Services

Ö3 - helpline

Contact point for personal emergencies such as lovesickness, bullying, depression, personal crises, strokes of fate or simply loneliness

Daily between 4 p.m. and midnight (free of charge)

Phone: 116 123

Point

Counseling center for addiction issues (for drug addiction and illegal substances, gambling addiction, etc.)

Confidential, anonymous, free of charge

Mon and Fri: 10 am - 2 pm

Tue and Thu: 1 - 5 p.m.

Phone: 0732 - 770 89 50

E-Mail: ▶ point.linz@promenteooe.at

▶ www.sucht-promenteooe.at

Proges therapy centers

Free therapy - medical diagnosis and referral required

Proges psychotherapy clearing center

Phone: 0800 - 20 25 33

▶ www.proges.at/psychotherapie-c...

Psychotherapeutic on-call service

First point of contact and advice on finding the right therapy place

Available by phone Monday through Friday or online. Many of the psychotherapists offer therapy not only in German, but also in foreign languages. Interested people have to ask for the language they are looking for.

Tel.: 0732 237377

▶ Psychotherapeutischer Bereitschaftsdienst

Psychosocial counseling center Wels

Pollheimerstraße 15, 4600 Wels. Phone: 00 43 / 72 42 / 66 667

Mail: ▶  psb.wels@promenteooe.at

Mo - Fr: 10.00 - 12.00 Uhr
Tue, Thu: 15.00 - 17.00 Uhr

▶ https://www.pmooe.at/unser-angebot/psychosoziale-beratungsstellen/wels-zentralraum/

Psychological student counseling (Linz)

Mon - Thu: 07:30 - 15:30

Fri: 07:30 - 13:30

Phone: 0732 - 2468 7930

E-Mail: ▶ psychol.studber@jku.at

Chat: ▶ www.studierendenberatung-onlin...

▶ www.studierendenberatung.at

Self-help groups Upper Austria

▶ Selbsthilfegruppe finden (selbsthilfe-ooe.at)

If your looking for social contact outside of the campus as well, consider trying Plaudertischerl! Available dates can be found here.

Secretariat and lecturers

At every campus of the FH Upper Austria

Study / course management

At every campus of the FH Upper Austria

International Office

At every campus of the FH Upper Austria

▶FH OÖ | Contact (fh-ooe.at)

ÖH Services

▶ ÖH FH Oberösterreich: Services (fh-ooe.at)

Migrare

Advice for people with a migration background

Phone: 0732 - 667 363

▶ https://migrare.at/

ÖH-Helpline

In case of overwhelm (due to studying), exam anxiety, psychological complaints, organizational and financial difficulties - support from trained psychotherapists

Mon: 3 - 6 p.m.

Wed: 4 - 6 p.m.

Thurs: 4 - 6 p.m.

Tel.: 01 - 585 33 33

▶Helpline - Österreichische Hochschüler_innenschaft (ÖH) (oeh.ac.at)

Ombudsman's office for students

Conciliation office for study-related issues - Tel.: 0800 - 311 650

Mon - Fri: 09 a.m. - 4 p.m.

▶ www.hochschulombudsmann.at

▶ www.hochschulombudsfrau.at

Association for single parents

Mon: 08 am - 12 pm and 1 pm - 3 pm

Tue: 08 - 12 o'clock and 13 - 15 o'clock

Online counseling - appointments possible daily (Mon - Fri) - Phone: 0732 - 654 270

E-Mail: ▶ beratung@alleinerziehend.at

▶ www.alleinerziehend.at

Bily

Association for youth, family and sexual counseling

Mon: 3 - 5 p.m. Wed: 11 a.m. - 1 p.m.

Thu: 12 - 2 p.m.

Phone: 0732 - 770 497

E-Mail: ▶ beratung@bily.info

▶ www.bily.info 

Pregnancy counseling

Phone: 0732 - 761 034 18

E-Mail: ▶ aktion.leben@dioezese-linz.at

▶ www.aktionleben.at/ooe

Zoe

Advice on pregnancy and birth

Mon-Thu: 08 - 12 o'clock

Phone: 0732 - 778 300

E-Mail: ▶ office@zoe.at

▶ www.zoe.at

Help and support during challenging times - via telephone, email or in person

The Psychological Counseling Centers help you choose and start your university studies, assist you in your personal development and provide guidance for academic and personal challenges.

to the Psychological Student Counselling Center

Sexual harassment can affect anyone.
I am affected myself.
I am a witness.
I am a superior.
I am a colleague/fellow student.

Take a look at this to see the next steps.

Bily

Contact point for trans identity, physicality, sexuality and partnership

Mon: 3 - 5 p.m.

Wed: 11 am - 1 pm

Thu: 12 - 2 p.m.

Phone: 0732 - 770 497

E-Mail: ▶ beratung@bily.info

▶ www.bily.info

Hosi Linz

Homosexual Initiative Linz - The lesbian and gay movement in Upper Austria

Counseling for lesbians, gays and transgender people and their relatives. The association offers educational work, workshops and seminars on the subject of (homo)sexuality.

Tel.: 0732 - 770 497

▶ www.hosilinz.at/beratung

LGBTIQ+* Competence Centre

Free initial consultation on site or by phone -  - Tel.: +43 664 80651 6970 oder +43 664 80651 6971

No appointment necessary

Mo-Mi: 16 - 18 Uhr

Do: 17-19 Uhr

Fr: 16-18 Uhr

E-Mail: ▶ office@lgbtiq-kompetenzzentrum.at

▶LGBTIQ+* Kompetenzzentrum | Stadt Linz

Association Spektrum - Gallneukirchen

Counseling for women, family and non-violent living.

Mon - Thu: 08:00 - 11:30 a.m.

Open meeting point and women's café

Mon: 09:30 - 11:00 a.m.

Tel.: 07235 - 659 69

Mobile: 0664 642 06 23

E-Mail: ▶ spektrum@utanet.at

▶ www.verein-spektrum.com

Autonomous Austrian women's shelters

Phone: 01 / 544 08 20

▶ www.aoef.at

Center for family therapy and men's counseling

For problems in the partnership and/or in the family, professional overload, ways out of violence

Mon, Tue, Thu: 8 a.m. - 12 p.m. 1 p.m. - 4 p.m.

Wed, Fri: 08 - 12 o'clock

Phone: 0732 - 77 20 533 00

E-Mail: ▶ zentrum-fm@ooe.gv.at

▶ www.zentrum-fm.at

Emergency Assistance

Police: 133

Emergency number: 112

Women's Helpline

Phone: 0800 222 555

Help Chat

Online advice for women* and girls* affected by violence.

Free of charge and anonymous

Monday to Friday from 6 p.m. to 8 p.m.

▶ www.haltdergewalt.at

Hotline for violent men

Hotline for men who are looking for a way out of (domestic) violence.

Tel.: 0820 - 43 92 58

▶ www.gewalt-hotline.net

Men's info

Anonymous, confidential, free of charge, 24-hour support for coping with acute conflict and crisis situations Information, advice and emergency shelters.

Phone: 0800 - 400 777

▶ www.maennerinfo.at

Men's Helpline

Phone: 0800 246 247

Violence Protection Center Linz

Free of charge, confidential, with appointment

Phone: 0732 - 607 760

E-Mail: ▶ ooe@gewaltschutzzentrum.at

▶ www.gewaltschutzzentrum.at/ooe

Women's helpline against violence

Anonymous, free of charge, 24 hours

Phone: 0800 - 222 555

▶ www.frauenhelpline.at 

Women's Center Linz

Specialist advice center for relationship problems, difficult life situations, separation and divorce and all forms of violence. We support girls and women in cases of sexual violence and accompany them through criminal proceedings.

Phone: 0732 - 602 200

E-mail: ▶ hallo@frauenzentrum.at

▶ www.frauenzentrum.at

Women's counseling Wels

Please make an appointment by telephone.

Martin-Luther Platz 1/4

4600 Wels

Phone: 07242/45293

E-Mail: ▶ office@frauenberatung-wels.at

24-hour women's helpline

Anonymous, free of charge, 24 hours

Phone: 01 - 71 71 9

E-Mail: ▶ frauennotruf@wien.at  

Helpful information for applicants and first-year students

Download Welcome Folder 

Support offers FH OOE